For more information on password best practices and online safety, please visit /safety. This will help ensure the highest level of security. When updating your password, it's important to use a password that's difficult to guess and different from the password you use to access other online accounts. This activity appears to be the result of third party attackers attempting to use stolen email addresses and passwords obtained from other companies to access Carbonite accounts. Why is Carbonite asking customers to update their passwords? As part of our ongoing security monitoring, we recently became aware of unauthorized attempts to access a number of Carbonite accounts. What should I do if I have more questions? If you have questions or concerns, please contact Carbonite Customer Support.Īgain, please be aware that wait times may be longer than usual.Ĭarbonite appreciates your business and your willingness to partner with us as we strive to keep your data secure. Wait times may be longer than expected due to high call volume.
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